Client Support Specialist
Supervisor: Director, Origins Family and Pregnancy Services
Status: Part-time, Non-Exempt
General Job Description
The Client Support Specialist is responsible for providing direct services to parents participating in the Origins program. Developing positive relationships with parents is vital to the success of this role. Direct services will include pregnancy, parenting, and life skills support and education, information/referral services, and assisting families as they shop for their material assistance items.
Qualifications
- Able and willing to demonstrate personal commitment to the mission, values, and beliefs of FamilyLife Network, Inc. in the execution of all position responsibilities
- Bachelor’s Degree in Social Work, Human Services, or related field preferred
- At least 1 year of work or volunteer experience in a social service setting with knowledge of child development, family systems, and local resources
- Adaptable, organized, and self-motivated; proficient in the use of online systems
- Current PA Child Abuse Clearance, PA State Police Clearance, and FBI Fingerprint Clearance (renewed within the past 1 year, required upon start date)
- Completed Mandated Reporter Training
Schedule
- Part Time, 8-24 hours per week
- Onsite
Duties and Responsibilities
Direct Service
- Maintain confidentiality at all times
- Complete intake assessments as assigned
- Assist clients with creating strengths-based goals and monitor progress toward those goals
- Develop trusting, constructive relationships with parents to provide pregnancy and parenting support, education, and coordinated services
- Assist, mentor, and refer clients as necessary and appropriate
- Provide pregnancy, parenting, and/or life skills education to clients not in need of support sessions
- Facilitate support groups and group educational seminars
- Assist clients with shopping as needed
Administrative Support
- Accurately document session notes and pertinent client information in the database within approved timeframes
Assist the Director with other tasks as assigned
Assist the Director with the training and supervision of program volunteers, as assigned
Attend staff/program meetings/trainings and participate in regular supervision
To apply, submit a resume and letter of interest to asedlacek@originsfamily.org